The student concerned must notify the Service Manager of any dispute regarding marks or grading within 30 days of course completion.
The Service Manager is required to report the situation to the Course Review Manager simultaneously.
Reassessment by Head Teacher
Upon receiving the dispute notification, the Head Teacher will reassess the relevant assignments or assessments within 1 week of the student’s request.
Acceptance of Reassessed Result
If the student agrees with the reassessed result:
The student must accept the result within 1 week.
If the student does not agree with the result:
The student must provide reasons for re-appeal to the Service Manager within 14 days of receiving the reassessed result.
Re-marking by Service Manager
The Service Manager will re-evaluate the assignments or assessments based on the reasons provided for re-appeal.
Any adjustments to scores, or variation or reversal of the decision under appeal, will be confirmed by the Service Manager within 1 week of the re-appeal request.
Final Acceptance of Result
If the student accepts the result after the Service Manager’s review:
The acceptance must be within 1 week.
If the student does not accept the result:
The Course Review Manager will assess the assessments.
Final Decision
The decision made by the Course Review Manager will be final and binding.
